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If I put in a claim for my broken auto glass, won't my rates go up?

In order to minimize your out of pocket expense, we like to analyze each glass loss both ways - cash and insurance. We'll make sure you get the lowest cost. Sometimes deductibles can be discounted heavily. It is best to look at all your options before spending your hard-earned money.

Why does my insurance company want me to use Safelite Auto Glass?

Many insurance companies use a free order taking and billing service to handle their glass only claims. Two examples of such services are the Safelite Glass Network and Lynx Services. These services are owned by large glass manufacturing companies that do the claim filing in exchange for being routed all the calls.

If you don't have a glass shop in mind, they will set you up with a glass shop of their own. This is why they provide these services for free - to get thousands of jobs. Often times it is unclear whether you are talking to your own insurance company or a representative from one of these glass companies.

You, the customer, have the right by law to choose any auto glass shop you feel comfortable doing business with. You can not be told or coerced by your insurance company to use a specific shop to their liking. This practice is called steering and is against the law.